Sling TV Customer Service
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1. Information Sling TV Collects

When you register for a Sling TV account or subscribe to a plan, you provide personal information including your full name, email address, date of birth, billing address, and payment details. This data is necessary for Sling TV to create and manage your account, process monthly payments, and deliver the live streaming service. Sling TV also collects usage and behavioral data automatically as you interact with the platform — including the channels you watch, programming you search for, how long you view content, and when your sessions occur. Technical data such as your device type, operating system version, app version, IP address, and general geographic location is also collected to optimize streaming quality and support Sling TV customer service operations.

2. How Sling TV Uses Your Information

Sling TV uses your personal data to provide and improve its live streaming service, process subscription billing, personalize content and channel recommendations based on viewing habits, send billing confirmations and service notifications, and analyze platform usage to develop new features. Your data also enables Sling TV customer service agents to resolve support requests more efficiently. On ad-supported tiers, aggregated demographic and viewing interest data is used to serve relevant advertising. Sling TV does not use sensitive personal categories for advertising targeting purposes.

3. Sharing of Your Information

As a DISH Network service, Sling TV may share your data within the DISH family of companies and with trusted third-party vendors who support platform operations. These include cloud hosting providers, payment processors, analytics platforms, customer relationship management tools, and advertising technology partners. All third parties are contractually required to protect your data and use it only for contracted purposes. Sling TV does not sell your personal data to unaffiliated third parties for independent marketing. Your information may be disclosed when required by law, court order, regulatory request, or to protect the safety and legal rights of Sling TV, its subscribers, and the public.

4. Cookies and Tracking Technologies

Sling TV uses cookies, web beacons, pixel tags, and similar tracking technologies on its website and apps. These tools maintain your login session, remember your preferences and settings, analyze platform navigation, and serve interest-based advertising on applicable plans. You can manage cookie preferences through your browser settings or through applicable industry opt-out tools. Disabling certain cookies may limit some Sling TV features or personalization capabilities.

5. Data Retention

Sling TV retains your personal information for as long as your account is active and for a reasonable period after account closure to fulfill legal and regulatory obligations, resolve billing disputes, and enforce service agreements. Viewing history and behavioral analytics data may be retained beyond your subscription period in aggregated, de-identified form. Subscribers may formally request deletion of their personal data. Sling TV customer service can guide you through submitting a deletion request.

6. Your Privacy Rights

Depending on your state of residence, you may have rights under applicable privacy laws. California residents have rights under the CCPA including the right to know what personal data Sling TV collects, the right to request deletion, and the right to opt out of the sale of personal information. Virginia and Colorado residents have similar rights under their respective state privacy laws. To exercise your privacy rights, contact Sling TV through the official privacy request mechanism at sling.com or via Sling TV customer service.

7. Children's Privacy

The Sling TV service is not directed at children under 13 years of age. Sling TV does not knowingly collect personal information from children under 13 without verifiable parental consent, in accordance with COPPA. If a parent or guardian believes their child has created a Sling TV account, they should contact Sling TV customer service immediately for account investigation and data removal.

8. Data Security

Sling TV employs industry-standard security measures to protect your personal information, including encryption of payment data in transit and at rest, secure server infrastructure managed by DISH Network, access controls, and periodic security audits. Subscribers are strongly encouraged to use strong, unique passwords for their Sling TV accounts and to sign out of shared or public devices after each session.

9. Changes to This Privacy Policy

Sling TV may update this Privacy Policy periodically to reflect changes in data practices, applicable laws, or service features. When material changes occur, subscribers will be notified via email or in-app notification. Continued use of Sling TV after the effective date of any updates constitutes acceptance of the revised policy. For privacy questions, contact Sling TV customer service through the official Help Center at sling.com/help.

How to Cancel Your Sling TV Subscription

Canceling your Sling TV subscription is a straightforward self-service process. Sign in to your account at sling.com, navigate to Account, then My Subscription, and select Cancel Subscription. Follow the prompts and confirm your cancellation. You will receive a confirmation email — save this for your records. Your Sling TV access does not end immediately; you retain full service access until the conclusion of your current paid billing cycle, which may be days or weeks away depending on when you cancel.

Pausing Your Sling TV Subscription

Sling TV provides a pause feature that allows subscribers to temporarily suspend service — typically for up to three months — without canceling entirely. During the pause, billing is suspended and you do not have access to live streaming or on-demand content. Your account settings, DVR recordings, and channel preferences are preserved. Your subscription automatically resumes at the end of the selected pause period. Check your account settings at sling.com or contact Sling TV customer service for current pause eligibility details.

Refund Policy

Sling TV's standard policy is that subscription fees are non-refundable once the billing period has commenced. Sling TV customer service may grant exceptions at their sole discretion for documented billing errors, verified duplicate charges, or first-time subscribers who contact support within a short window of their initial charge. All refund requests are reviewed individually, and approval is not guaranteed. To request a refund, contact Sling TV customer service through sling.com/help immediately upon identifying the issue. Provide your registered account email, the exact date and dollar amount of the charge, and a brief explanation of your refund reason.

Free Trial Cancellations

When Sling TV offers a promotional free trial, you may cancel at any point during the trial without incurring any charge. If you do not cancel before the trial ends, your account automatically converts to a paid subscription and your payment method is charged at the standard plan rate. Sling TV recommends marking your trial end date as a calendar reminder if you do not intend to continue as a paid subscriber.

Plan Changes and Downgrades

Sling TV subscribers can upgrade their plan at any time through account settings, with changes taking effect immediately. Downgrading to a lower-cost plan typically takes effect at the start of the next billing cycle, allowing you to keep current plan benefits through the period you have paid for. Adding or removing channel add-on packages may be processed mid-cycle depending on the specific add-on.

Account Deletion

Canceling your Sling TV subscription and deleting your account are distinct actions. Cancellation stops future billing while your profile, DVR recordings, and preferences remain stored. Complete account deletion permanently removes all data and cannot be undone. If you wish to have your account fully deleted, contact Sling TV customer service after canceling your subscription to formally request data removal in accordance with applicable privacy regulations.

1. Acceptance of Terms

By creating a Sling TV account, subscribing to any Sling TV plan, or accessing any content, feature, or function of the Sling TV platform, you acknowledge that you have read, understood, and agreed to be fully bound by these Terms and Conditions and Sling TV's Privacy Policy. If you do not agree, you must not create an account or use the Sling TV service. These terms apply equally to free-tier users, paid subscribers, and trial users.

2. Eligibility Requirements

Sling TV is available to users who are 18 years of age or older, or to minors using the service under direct parental or guardian supervision where the guardian agrees to these terms on the minor's behalf. Sling TV is a United States-based service intended for use within the United States. Circumventing geographic access controls through VPN services, proxy servers, or other location-masking technology is a violation of these terms and may result in account suspension or termination without a refund.

3. Account Security

You are fully responsible for maintaining the security and confidentiality of your Sling TV login credentials. You agree not to share your password with persons outside your household or allow unauthorized third parties access to your account. All activity occurring under your Sling TV account — regardless of whether you personally authorized it — is your responsibility. If you suspect unauthorized access, change your password immediately and notify Sling TV customer service. Sling TV reserves the right to suspend or terminate accounts that violate these security provisions.

4. Subscription and Billing

Sling TV subscriptions are billed on a recurring monthly basis unless otherwise specified. By subscribing, you authorize Sling TV to automatically charge your designated payment method at the start of each billing period until you cancel. Sling TV may modify subscription pricing with reasonable advance notice, and continued use after a price change constitutes your acceptance of the new rate. Promotional pricing is subject to the specific terms of each promotion. Creating multiple accounts to repeatedly exploit free trial offers is a violation of these terms.

5. Licensed Content and Intellectual Property

All content on the Sling TV platform — including live sports, news broadcasts, entertainment programming, movies, and on-demand titles — is protected by copyright and other intellectual property laws. Your subscription grants you a limited, personal, non-exclusive, non-transferable, and revocable license to stream content within the United States for private, non-commercial viewing only. You are prohibited from copying, recording (except via authorized Cloud DVR), downloading, rebroadcasting, publicly displaying, modifying, distributing, or creating derivative works from any Sling TV content. Screen recording of Sling TV streams is expressly prohibited.

6. Prohibited Uses

When using Sling TV you agree not to: circumvent digital rights management or content protection systems; use automated bots or scrapers to access platform content or data; reverse-engineer any component of the Sling TV application; attempt unauthorized access to Sling TV systems or other subscribers' accounts; transmit malicious code or viruses; use Sling TV for commercial, public display, or broadcast purposes without written authorization from DISH Network; or engage in conduct that interferes with the performance of the Sling TV service or the experience of other subscribers.

7. Service Availability and Content Changes

Sling TV makes reasonable efforts to provide continuous service but does not guarantee uninterrupted, error-free availability at all times. The content library is subject to change due to evolving licensing agreements, carriage disputes, geographic restrictions, and editorial decisions. Sling TV reserves the right to add, remove, or modify any channel, feature, or aspect of the service without prior notice. Subscribers do not have a vested right to any specific piece of content or channel being available throughout their subscription.

8. Disclaimer of Warranties

The Sling TV service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. DISH Network and Sling TV make no guarantees regarding the accuracy, completeness, timeliness, or uninterrupted availability of the platform. To the fullest extent permitted by applicable law, all implied warranties are expressly disclaimed with respect to the Sling TV service.

9. Limitation of Liability

To the maximum extent permitted by law, Sling TV's aggregate liability for any claims arising out of or related to these terms or your use of the service shall not exceed the total subscription fees you paid to Sling TV in the three calendar months immediately preceding the applicable claim. Sling TV shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the service.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Colorado, United States. Most Sling TV subscriber concerns can be resolved by contacting Sling TV customer service through the official Help Center at sling.com/help. For matters that cannot be resolved informally, the complete Sling TV Terms of Service at sling.com provide for binding individual arbitration. Participation in class actions is waived to the fullest extent permissible under law.

11. Modifications to These Terms

Sling TV may revise these Terms and Conditions at any time. When material changes occur, affected subscribers will be notified by email or in-app notice. Updated terms become effective on the date stated in the notice. Continued use of Sling TV after the effective date constitutes acceptance of the modified terms. If you do not agree to the revised terms, you must cancel your subscription and discontinue use before the stated effective date.

12. Contact Sling TV Customer Service

For any questions about these Terms and Conditions, or for any Sling TV account or service matter, contact Sling TV customer service through the official Help Center at sling.com/help. The Sling TV customer service team is available via live chat, support ticket submission, and a comprehensive self-service knowledge base. For formal legal notices to DISH Network LLC or Sling TV LLC, refer to the official registered agent contact information provided in the complete Terms of Service at sling.com.